Do you sell directly to the public?
No, we are a wholesaler and distributor dealing directly with retailers.
What brands to you carry?
What are your minimums for placing orders?
Order minimum order value is $350. Each product has a minimum quantity to order in and pack sizes may not be broken. New accounts should please submit their business registration number. If you are a new account, please click here to fill out our form.
How do I obtain a catalog/pricelist?
Please request a catalog and pricelist through your rep.
What currency is your pricelist in?
All prices are USD, taxes excluded and are net wholesale to trade only.
How do I place an order?
You can place an order either directly through your sales rep or online. To order online, click on Wholesale Sign In in the top right-hand corner. Click Sign In To Reach. If you have a Brandwise account, simply login to connect to our store. If you do not have a Brandwise account, click Register for a Brandwise Passport to Shop Online.
How do I download product images and info?
Click here to access our Digital Content Catalogs. Choose from one of the 5 catalogue links in the list and follow the instructions.
How do I obtain your credit application form?
Click here to fill out the credit application form.
Where/how do I remit payment?
Click here to process your payment with our easy to use and secure payment portal.
What is your back order policy?
Back orders ship automatically and without notification within 60 days
of the original shipment. If a back order has been held over 60 days
from the original shipment or is valued under $75, we reserve the right
to cancel shipment.
How do I find out who my sales representative is?
Please email us at [email protected] or refer to the back page in your catalogs.
How can I make a claim?
Sometimes mistakes happen. Whether you need to claim a damage, short shipment, or even a general quality issue, simply fill out our claim form. A representative will contact you to confirm your claim has been received and advise you if there is any additional action required.
Do you offer terms?
Yes, subject to credit approval. Standard terms offered are Net 30.
What is your freight policy?
There are 3 options:
Order $150-$349 and receive 20% freight.
Order $350-$1999 and receive 10% freight.
Order $2000+ and receive free freight.
How do I return product/request credit?
No returns are accepted without prior written authorization. Returns may be subject to a 15% restocking fee. Click here to fill out our claim form.
Do you offer discounts?
Yes! We offer an Early Buy program twice a year:
$1,000-$2,999 - Net 60 OAC, 5% discount and free freight.
$3,000-$9,999 - Net 60 OAC, 7.5% and free freight.
$10,000+ - Net 60 OAC, 10% and free freight.